Support & FAQ

1. What is PeacePort and how can it help me?

PeacePort is a self-help app designed to help you manage health anxiety through evidence-based techniques. The app features:

• Quick Calm: 5 meditation activities for immediate relief
• Ease Your Mind: 40+ cognitive exercises to manage anxious thoughts
• Soothe Your Body: 14 body-based activities to reduce physical tension
• Understand: 11 educational activities about anxiety
• My Support Kit: Crisis tools and specialized guides
• My Journey: Progress tracking to monitor your growth

Important: PeacePort is a wellness tool, not a medical treatment. It's designed to complement professional care, not replace it. Read our Medical Disclaimer.

2. How do I get started with PeacePort?

Getting started is easy:

1. Download the app from the Apple App Store or Google Play Store
2. Create an account using your email address
3. Explore the categories and choose activities that resonate with you
4. Track your progress in the "My Journey" section

We recommend starting with the "Quick Calm" section if you're feeling anxious right now, or "Understand" if you want to learn more about health anxiety first.

3. What's included in Premium?

Your PeacePort Premium subscription includes:

• ✅ Full access to all 85+ activities across all categories
• ✅ Unlimited use of meditation and audio exercises
• ✅ Access to all crisis tools in "My Support Kit"
• ✅ Progress tracking and statistics
• ✅ Offline audio playback (after downloading)
• ✅ No ads or interruptions

You can cancel your subscription anytime through your device's app store settings.

4. How much does PeacePort cost?

Subscription pricing varies by region and plan:

• Pricing is displayed in your local currency in the App Store
• You can choose monthly or annual billing (annual plans typically offer savings)
• Your subscription automatically renews unless you cancel

To see current pricing, open the app and tap on the subscription/premium section.

5. How do I cancel my subscription?

You can cancel anytime with no penalty. Here's how:

For iPhone/iPad (iOS) Users:

1. Open the Settings app on your device
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select PeacePort
5. Tap "Cancel Subscription"
6. Confirm cancellation

For Android (Google Play) Users:

1. Open the Google Play Store app
2. Tap the menu icon (three horizontal lines)
3. Select "Subscriptions"
4. Choose PeacePort
5. Tap "Cancel Subscription"
6. Follow the prompts to confirm

After Cancellation: You'll keep access to premium features until the end of your current billing period.

6. Will I be charged if I cancel during the free trial?

No! If you cancel during your 7-day free trial, you will NOT be charged at all. Your access to premium features will continue until the trial period ends.

To avoid charges, make sure to cancel at least 24 hours before the trial ends.

7. How do I navigate the app and find activities?

PeacePort is organized into six main sections:

• Home: Main hub with quick access to all categories
• Quick Calm: Fast meditation exercises (accessible from bottom navigation)
• Ease Your Mind: Cognitive exercises for anxious thoughts (40+ activities)
• Soothe Your Body: Body-based relaxation techniques (14 activities)
• Understand: Educational content about anxiety (11 activities)
• My Support Kit: Crisis tools and specialized guides (7 main tools)
• My Journey: Track your progress and statistics (accessible from bottom navigation)

Search Feature: Most categories have a search bar at the top to help you quickly find specific activities.

Featured Activities: Each category highlights a recommended activity at the top.

8. Can I track my progress in the app?

Yes! The "My Journey" section (accessible from the bottom navigation bar) lets you:

• View completed activities and total usage time
• Track your streaks and consistency
• Earn "life points" for completing activities
• See your progress across different categories
• Monitor your wellness journey over time

Note: Progress data is currently stored locally on your device. If you delete the app, your progress will be lost. We're working on cloud sync for future updates.

9. Is my data private and secure?

Yes, we take your privacy seriously. Here's what you need to know:

• ✅ We do NOT collect health data or medical information
• ✅ We do NOT record audio from your microphone
• ✅ We do NOT sell your personal information
• ✅ We do NOT track your location
• ✅ Most of your data is stored locally on your device
• ✅ We use industry-standard encryption for data transmission

What we do collect:

• Basic account information (email, user ID)
• Usage analytics to improve the app (via Firebase Analytics)
• Crash reports to fix bugs (via Firebase Crashlytics)
• Subscription status (via RevenueCat)

For complete details, please read our Privacy Policy.

10. Can I use PeacePort instead of therapy or medication?

No. PeacePort is NOT a replacement for professional medical care, therapy, or medication.

PeacePort is a self-help tool designed to:

• ✅ Complement professional treatment
• ✅ Provide coping strategies for everyday anxiety
• ✅ Support your overall wellness journey

It should NOT be used to:

• ❌ Replace therapy or counseling
• ❌ Substitute for prescribed medication
• ❌ Diagnose or treat medical conditions
• ❌ Handle severe mental health crises

Always consult with qualified healthcare professionals for medical advice, diagnosis, and treatment. Read our full Medical Disclaimer.

11. What should I do in a medical emergency?

If you are experiencing a medical emergency, call emergency services immediately.

PeacePort is NOT a crisis intervention service. For immediate help, please use the resources above or contact a mental health professional.

12. What devices and operating systems are supported?

PeacePort is available for:

• iOS: iPhone and iPad running iOS 12.0 or later
• Android: Devices running Android 6.0 (Marshmallow) or later

Recommended: For the best experience, we recommend using the latest version of iOS or Android.

Internet Connection: Required for initial download and account setup. Audio files can be cached for offline use.

🔧 The app won't load or keeps crashing

Try these solutions:

1. Restart the app: Close the app completely and reopen it
2. Check your internet connection: Make sure you have a stable connection
3. Update the app: Go to the App Store/Play Store and check for updates
4. Restart your device: Turn your phone off and back on
5. Reinstall the app: Delete and reinstall PeacePort (note: this will erase local progress data)
6. Check storage: Make sure you have enough free space on your device

If the problem persists, please contact us at Info@vernaldigital.com with details about your device and the issue.

🔇 Audio activities won't play or have no sound

Check these common issues:

1. Volume: Make sure your device volume is turned up
2. Silent mode: Check if your phone is in silent/vibrate mode
3. Bluetooth: If using Bluetooth headphones, make sure they're connected
4. Other apps: Close other apps that might be using audio
5. Download: Wait for the audio file to fully download (check for loading indicator)
6. Internet: Ensure you have a stable internet connection for streaming
7. Permissions: Check that PeacePort has permission to use audio

Still having issues? Contact us with your device model and OS version.

💾 My progress isn't saving

Possible causes and solutions:

1. Complete the activity: Make sure you finish the entire activity before exiting
2. Stay logged in: Ensure you're logged into your account
3. Storage permissions: Check that the app has storage permissions
4. Device storage: Make sure you have enough free space
5. App version: Update to the latest version of PeacePort

Important: Progress is currently stored locally. If you delete the app, your progress will be lost. We're working on cloud sync for future updates.

💳 I was charged but shouldn't have been

First, check your subscription status:

1. Go to your App Store/Play Store account settings
2. Check your active subscriptions
3. Verify if PeacePort is listed and when it renews

To request a refund:

• Apple users: Visit reportaproblem.apple.com
• Google users: Visit Google Play Subscriptions

Refunds are processed by Apple/Google according to their policies. For assistance, contact us at Info@vernaldigital.com.

🔐 I can't log in or forgot my password

To reset your password:

1. On the login screen, tap "Forgot Password"
2. Enter your email address
3. Check your email for a password reset link
4. Follow the link to create a new password

Still can't log in? Contact us at Info@vernaldigital.com with your registered email address.

📱 I got a new phone - how do I restore my subscription?

Your subscription is tied to your App Store account, not your device.

1. Download PeacePort on your new device
2. Log in with the same Apple ID or Google account you used to purchase
3. Open the app and tap "Restore Purchases" (usually in Settings or Premium section)
4. Your subscription should be restored automatically

Note: Progress data stored locally on your old device will NOT transfer automatically. We're working on cloud sync for future updates.